Home Services at The Home Depot

Lori M
1 Star
I did lots of research on bamboo flooring before it was installed 2 yrs ago by a reputable contractor. It's caused me nothing but problems.. its cupping n warping horrible... why.. cause we r in florida. The bamboo is producing sap also. Unbelievable! Do not buy bamboo flooring in florida! I'm having to redo my whole house. Look up cupping and warping of bamboo if ya dont believe me.
Wednesday 25th January 2017

Abbie Teachout
1 Star
Counter Tops- Beware: We purchased a Silestone quartz countertop(black) last year, at Home Depot which uses Distinctive Surfaces. We had problems with staining next to the sink, I went to home depot, they said contact distinctive surfaces. It took a month of contacting them and finally Home Depot Corporate before someone would come look at it. The person who looked at it said the staining happens all the time to the dark colors. The quartz is still under warranty. I got an email from Distinctive Surfaces saying that said my claim was denied. The material is still under warranty. I could not find out why it was denied, nor was provided paperwork stating such. I went into Home Depot and purchased another piece of countertop (our house was going up for sale). The countertops were on sales 10% off, I was not offered the discount. I spoke with Distinctive Surfaces, they were willing to split the cost between the 3 of us and were going to contact home depot. Never heard back. I called Home Depot, and was told they were covering the cost of the installation. Distinctive Surfaces just emailed me saying they were only the installer, funny that two weeks ago they were willing to share the cost to replace the damaged piece. Beware, neither they, Silestone or Home Depot stands by the product. After 8 weeks of trying to resolve this, I've paid for a new piece of countertop (1500). I would expect that quartz would last more than a year.
Wednesday 27th September 2017

Denny Wertheimer
1 Star
ordered windows 8 weeks ago had an install date, they even called the day before, and like some idiot i waited around 4 hours for a no show install
Thursday 30th November 2017